Shipping
What are your delivery times?
Silk boxes are usually shipped at the end of each month.
Delivery times range between 5 to 12 days, using Asendia.
How much does shipping cost?
Our shipping costs between $7 and $14.99 pounds, depending on your location.
The shipping cost can vary each month.
Can you provide worldwide shipping?
We do ship worldwide, yes.
My Order
How can I cancel my order?
Do cancel your order, please get in touch with us through our contact form.
What if I receive the wrong product?
If you receive the wrong product, we'll replace your product with the correct product. Please reach out to us with your order number.
How can I cancel my subscription?
To cancel your subscription, please log in to your account and manage your subscriptions.
You can also contact us, and we'll help you cancel your subscription. There are no commitments or cancellation fees.
Product
Which material is used for the jewels?
Our jewels are crafted using stainless steel and 18K gold plating.
What if my jewel turns green?
This will not happen as our jewels don't rust. But if you have any issues with your jewel, please get in touch with us.
Do you offer a warranty?
YES! All our jewels are covered with a 12-month warranty period.
